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General Terms

These conditions are agreed between Sitio das Artes and the persons who wish to make a purchase through the internet website www.sitiodasartes.com henceforth referred to as “you”.
The parties agree that their relations will be exclusively ruled by this contract, excluding any conditions previously available on the website.
Sítio das Artes is committed to accomplish with all the applicable laws on distance selling and
e-commerce, namely Decree-Law 143/2001 as well as other legal provisions that apply to this business.

POINT 1 – OBJECT
These conditions serve to define the sales terms between the user and Sítio das Artes from the demand to the services, through payment and delivery. 
These conditions rule all the necessary steps to accomplish the order and ensure the follow up of this order between the two parties.

POINT 2 – PURCHASE ORDER
The user can send the purchase order through:
- Catalogue online;
- By E-mail - only for articles that are not in the catalogue on-line.
The fact that the user sends the purchase order implies the full acceptance of the prices and
the description of the products available to sale as well as the general conditions of sale that will be the only applicable to the contact thus completed.
Any dispute on this point will be solved through a negotiated solution and the guarantees
mentioned below.
Sítio das Artes will respect the orders online only within the limits of the available stocks.
In the absence of availability of the product Sítio das Artes undertakes to inform the user as soon as possible.

POINT 3 – PRICES
The prices with taxes and fees included are available in euros.
The prices shown take into account the VAT on the day of the application. Any modification of type of VAT will be reflected in the products prices. Thereafter, prices may be
modified at any time.

POINT 4 – GUARANTEES  
Any article can be exchanged or refunded, within a maximum of 14 days from the date of invoice, provided that they returned in original packaging, accompanied by a copy of the invoice and under the same conditions in which they were sold.
The transportation expenses originated by the exchange or the return due to the user dissatisfaction, take place by the user.
If the exchange or return is due to a lapse on the part of the Arts Site, postage expenses will be refunded to the user.
There are no exchanges of articles sold per meter and perishable products (paints and the like).
If the new order has a higher cost, the user must pay the difference, joining the exchange
request payment of outstanding or doing it in the act of the new order’s lifting. Otherwise, if the cost of the return is less than the original cost, and if the user has paid cash or by credit card, the user will receive upon reception of the application a refund check of the difference.
In case of a request for a repayment of an article supplied for free or at a reduced price
due to a special offer Sítio das Artes will refund part of its commercial value but not its totality.
All requests for exchange or refund must be made by mail or e-mail.
All the articles are submitted to a security, which not prevent the legal guarantee.
In the event of a dispute, the consumer may use an Entidade de Resolução Alternativa de Litígios de consumo:
Centro de arbitragem de Conflitos de Consumo de Lisboa
Rua dos Douradores, 116, 2º – 1100-207 LISBOA
Tel: +351 218 807 000 / Fax: +351 218 807 038
Email: juridico@centroarbitragemlisboa.pt
Web: www.centroarbitragemlisboa.pt
More information in Portal do Consumidor www.consumidor.pt

PONTO 5 – RESPONSIBILITY
For all steps to the website’s access, from the ordering process to the delivery or to the
posterior services, Sítio das Artes only has an obligation of means.
Sítio das Artes excludes all guarantee and any responsibility for any inconvenience or loss
inherent from the use of internet, particularly a break of service, an externalintrusion or the presence of computer’s viruses or any case of force majeureclassified by the jurisprudence of courts, till the limit allowed by theapplicable law.

POINT 6 – PROCESSING OF PERSONNAL DATA
The user authorizes Sítio das Artes to treat in an automated way the personal
information data supplied by the purchase order.
According to the requirements with law 67/98 of the 26th October of PersonalProtection Data, the user may, at any moment, to exercise the rights of access,rectification, cancelation and communication by mail or e-mail.

POINT 7 – FULL AGREEMENT
These selling conditions constitute the entire agreement between the parties in reference.
In case of one of this contract provisions is declared legally null and void by the law, due
to a legislative amendment, rules or sentence, it does not lose its validity, being the compliance of these Terms of Sales mandatory. 

POINT 8 – DURATION
These conditions shall apply throughout the term of the online services availability offered by
Sítio das Artes.

POINT 9 – PROOF
The computed records, kept in the computer systems of Sítio das Artes and its customers are
considered as a proof of communications, the orders and the payments made between the parties.

POINT 10 – GOVERNING LAW AND JURISDICTION
To the conditions of this contract is applied the Portuguese law. The jurisdiction in case of dispute and the absence of agreement between the parties shall be submitted to the
competent courts of Portugal despite the plurality of the defendants or whatever type of procedures.

How to buy?

The user registration on the Sítio das Artes website is essential to process your order. The
registration is also essential for the users who want to make a new purchase without having to enter all the data again, thus simplifying the all process of buying.Then, to start the order you must LOGIN. If you are not registered in our online store it is the time to do it, otherwise the system will not assume your shopping list.
To buy a product you must add it to the shopping cart, via the “Buy” button.
Then, it will be shown the shopping cart with the products already added. To keep on adding more products press ‘Keep Buying’. You can still remove or change the quantities you desire from the list. so far you can complete your order by pressing the “checkout” to continue to add products by clicking “Continue Shopping” or remove and update the desired products quantities already add.
To finish your order press ‘end order’
The process of finalizing the order is carried out in 3 steps:
- Choose the payment method
- Choose the delivery form
- Confirm the data and the total of the order
After the order confirmation, you will receive an E-mail with all the information.
In the users’ area you can cheek all the orders and their status.

Which terms of payment?

Sítio das Artes offers to the user several payment terms:
Bank Transfer
Cheque
ATM
PayPal

For further information about the payment terms and shipping see the Terms & Conditions.
The user will pay the total sum corresponding to the order processing costs. The additional expenses are composed of fixed costs as contribute towards the optional package and shipping cost in case you choose the postal payment term unless you benefit of special offer wish exempt such payment.
If the products are Sold Out the deb on behalf of the user will be limited to the goods actually shipped.

How is the process to parcel delivery?

The orders’ delivery will be made to the address indicated by you when you make the order.
The orders’ delivery is done by mail – Mail from Portugal for orders weighing till 2kg by mail express (EMS), for orders weighing more than 2kg.
All orders are sent by registered mail and Sítio das Artes is committed to deliver the ordered goods as soon as possible.
For online ordering of an ongoing accompaniment, the user can request the order’s registration number.

How many days have I to wait for my order?

Usually the products with immediate availability are sent within two days after your payment.
The delivery times for registered orders are the normal and expected by CTT.
The deadlines set may be changed due to unforeseen causes.

What happens if a product is out of stock?

If any of the products added to the shopping basket is out of stock, but that information is
not available in our online store, your order will not be sent without your permission. So we will contact you by telephone or e-mail to get your feedback.

Is it possible to return or exchange an ordered item?

Any article can be exchanged or refunded, within a maximum of 14 days from the date of invoice, provided that they returned in original packaging, accompanied by a copy of the invoice and under the same conditions in which they were sold.
The transportation expenses originated by the exchange or the return due to the user dissatisfaction, take place by the user.
If the exchange or return is due to a lapse on the part of the Arts Site, postage expenses will be refunded to the user.
There are no exchanges of articles sold per meter and perishable products (paints and the like).
In the event of a dispute, the consumer may use an Entidade de Resolução Alternativa de Litígios de consumo:
Centro de arbitragem de Conflitos de Consumo de Lisboa
Rua dos Douradores, 116, 2º – 1100-207 LISBOA
Tel: +351 218 807 000 / Fax: +351 218 807 038
Email: juridico@centroarbitragemlisboa.pt
Web: www.centroarbitragemlisboa.pt
More information in Portal do Consumidor www.consumidor.pt
For further information see Step 4 - Guarantees of the General Conditions of Sale.

What happens if we do not get an order at the post office?

After the issuance of the CTT’ withdrawal notice the client has up to 6 working days to pick up the sent order. After this deadline, if the order is not claimed by the client the same is returned to the sender.
The reshipping implies a new postage payment by the customer.

Is it safe to buy through Internet?

According to the Portuguese Association of Electronic Commerce, ''buying on the Internet is as
secure as purchasing a product or service in a physical store. Today the Electronic systems allow as much confidence as the restaurant, the newsstand or the store where you usually acquire your products with all the inherent advantages to be electronically registered.''
Aside from that, nowadays, most online stores puts at your disposal several secure ways of
payment such as bank transfer, PayPal and ATM.

Content Protection

The contents of this website are property of Sítio das Artes, including texts, images, graphics
or any other type of information not from a third party and are protected by the applicable law.
Sítio das Artes has the right, at any time, to change in this site mainly prices, products or services and activities and has no obligation or responsibility to make any prior notice to its users. Sítio das Artes declines any responsibility for errors published on this site including graphic errors, price lists and typographical.
The user of the site is only authorized to use the contents for strict personal use. Thus it is
strictly forbidden to publish, reproduce, disseminate or distribute the contents to third parties without prior authorization to do so. The exception applies to free authorized uses.  

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